Privacy Policy

Who we are

This Privacy Policy explains how TerraGate Trading Ltd ("TerraGate", "we", "us", "our"), a company registered in England and Wales with company number 17307422 and registered office at 14, Elmwood Street, Sunderland, SR2 7JJ, United Kingdom, collects and uses personal information submitted through terragate.co.uk.

Information we collect

We collect information you choose to provide through our website, including:

• Contact form data — name, email address, telephone number (if provided), and your message.
• Trade enquiry data — name, company name, email, telephone (if provided), buyer type, and details of your enquiry.
• Product requirement information voluntarily submitted — product category, specification, quantity and intended use.
• Supplier enquiry information — company name, product categories supplied, and any documentation or notes you choose to share.
• Delivery location information voluntarily submitted as part of a trade enquiry.
• Buyer type and intended use information, where provided as part of an enquiry.
• Records of email communication if you contact us directly.
• Telephone communication details, only where you have voluntarily provided a telephone number or called us.

How we use your information

We use the information you provide to:

• Respond to your enquiry, contact form submission, or supplier introduction.
• Review product category, specification, quantity, delivery and commercial requirements relevant to your enquiry.
• Maintain records of correspondence for legitimate business purposes.
• Comply with our legal and regulatory obligations as a UK-registered company.

We do not sell or rent your personal information to third parties.

Cookies and analytics

Our website uses essential cookies required for core functionality, and may use optional analytics cookies to help us understand how the site is used. Analytics cookies are only set if you actively accept them via our cookie banner. See our Cookie Policy for full details.

Data retention

We retain enquiry and contact information for as long as reasonably necessary to respond to your enquiry, maintain accurate business records, and meet our legal obligations. Where information is no longer required for these purposes, it is deleted or anonymised.

Your rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, where applicable.
• Object to or restrict certain processing of your information.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your information has been mishandled.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at [email protected] or write to us at 14, Elmwood Street, Sunderland, SR2 7JJ, United Kingdom.